Frequently Asked Questions

Choose the available size, colours, wrapping and extras on the bouquet page. Add your selections to the basket, enter your details, then tap Order via WhatsApp. WhatsApp opens with your order details filled in, but you must review and send the message yourself. We will confirm availability and the final price with you there; opening WhatsApp does not place, pay for or confirm an order.

No. The original 3D model is an illustrative preview that you can rotate and zoom. It stays the same while you customise your actual order. Your chosen colours, wrapping, size and extras are listed separately in the order summary and WhatsApp message.

Please order as early as possible. Send your required date with your WhatsApp order request so we can confirm availability. Short-notice requests may be possible, but they are always subject to availability.

Please contact us on WhatsApp as soon as possible to discuss a cancellation or refund. Any applicable terms depend on the order and will be explained when your order is agreed; a refund is not guaranteed by sending a request.

The bouquet order form offers free collection from our Leicester atelier, local delivery up to 3 miles for £5, and nationwide delivery quoted individually. Choose the option you prefer and we will confirm that it is available for your order and date on WhatsApp.

No. Your selected delivery or collection option and requested date are included in your WhatsApp message. You must send the message, and we will then confirm availability, timing and the final total with you.

For fresh flowers, use a clean vase with fresh water, trim the stems at an angle and remove any leaves below the waterline. Refresh the water regularly and keep the bouquet in a cool place away from direct sunlight, heat and ripening fruit. Remove faded flowers as needed.

For everlasting, preserved or artificial arrangements, do not add water. Keep them dry and away from direct sunlight, humidity and heat. Handle them gently and remove dust carefully with a soft, dry brush or a light stream of cool air from a distance. These instructions do not apply to fresh flowers.

Complete the Elysian Decors enquiry form with the available details about your event, date, time, venue and ideas. Enquire via WhatsApp opens a prefilled message for you to review and send. We will agree availability, the final price and booking details with you on WhatsApp; opening it does not confirm a booking.

Please enquire as early as possible and include your required date. Short-notice requests may be possible, subject to availability. To request a cancellation or discuss a refund, contact us on WhatsApp as soon as possible. Any applicable terms will be explained and agreed before booking.

Choose an available hire bouquet, quantity, dates and collection or delivery preference, then tap Enquire about hire via WhatsApp. The message is filled in for you, but you must review and send it. Availability, the final price and the booking are agreed on WhatsApp; opening it does not confirm a hire.

Yes. A refundable security deposit equal to the bouquet value is taken before collection. It is fully refunded once the bouquet is returned in its original condition. Any applicable terms are explained and agreed before booking.

The return date, time and location are agreed with you on WhatsApp before the hire is confirmed. Please contact us promptly if you expect a delay or if an item is damaged. We do not apply unstated late fees, damage charges or deposit deductions; any applicable terms are explained and agreed before booking.

Please enquire as early as possible with your required dates. Short-notice hire may be possible, subject to availability. To request a cancellation or discuss a refund, contact us on WhatsApp as soon as possible. We will explain any applicable terms before the booking is agreed.

Monthly Flowers is separate from one-off WhatsApp orders. You pay the first month by Instant Bank Pay while setting up through GoCardless. Future monthly payments use Direct Debit. The first recurring collection is scheduled on a first working day at least 21 days after the first payment.

No. The day you choose is your preferred monthly delivery day. The confirmed delivery date is set separately and communicated to you. A preference does not promise that exact date until we confirm it.

You can request cancellation of future payments through My Account. Cancellation does not promise to reverse payments already collected or stop a payment that is already processing.