ELYSIAN FLÉURSLeicester Florist

Legal

Customer Terms

Version 2026-10-v1. Effective date: 21 October 2026. Last updated: 21 October 2026.

About us

Elysian Fleurs LTD, company 17338302, registered office 402 East Park Road, Leicester, LE5 5HH. Contact: elysianfleurss@gmail.com.

Your account

  • You need an account for Monthly Flowers, saved designs and the loyalty card.
  • Keep your sign-in details private.
  • You can delete your account at any time in My Account. Deleting it cancels future Monthly Flowers payments first (or is refused, with nothing deleted, while your first payment is still processing). Any bouquet you have already paid for is still delivered. Deleting also cancels your loyalty card and any unused rewards (see "Deleting your account" under Loyalty card). Billing and accounting records are kept as described in our Privacy Policy.
  • Age: if you are under 18, you need a parent or guardian's permission to join Monthly Flowers.

One-off orders, décor and hire

  • Submitting an order or enquiry in the app is a request, not a confirmed booking.
  • We confirm the details, price and payment with you on WhatsApp. Any cancellation, refund, deposit or hire terms are explained and agreed with you before booking.
  • A hire security deposit equal to the bouquet value is taken before collection. It is refunded in full once the bouquet is returned in its original condition. We do not apply late fees, damage charges or deposit deductions that were not agreed with you.

Monthly Flowers

  • What you get: one handmade bouquet each month in your chosen size, at the monthly price shown when you sign up (currently Small £35, Medium £55, Large £90).
  • Flower substitutions: if particular flowers are unavailable, we may substitute similar flowers of equal value.
  • Payments:
    • Through GoCardless, you pay the first month straight away by Instant Bank Pay and set up a Bacs Direct Debit for later months.
    • Monthly collections start on the first working day of a month, at least 21 days after your first payment.
    • You enter your bank details with GoCardless, not with us.
  • Price changes:
    • We notify you of any price increase by email at least 30 days before it takes effect.
    • You can cancel before the new price takes effect.
    • Bouquets you have already paid for remain covered at the price you paid.
  • Delivery dates:
    • You choose a preferred day between the 1st and 28th. We confirm your first delivery date once your first payment clears, and later deliveries follow the same day and delivery method each month.
    • Confirmed dates are the dates we aim for. If a date matters for a particular occasion, tell us when you sign up so we can agree it as an essential date.
  • How your bouquet reaches you:
    • Delivery is included in the monthly price; there is no separate delivery charge.
    • We deliver locally ourselves. Elsewhere in the UK we use Royal Mail Tracked 24, Tracked 48 or Special Delivery, depending on your order, so timeframes vary by service.
    • For postal deliveries, we give Royal Mail the recipient’s name and delivery address. Where needed for delivery arrangements or updates, we may also provide a contact phone number or email address belonging to the purchaser or recipient, or use our own business contact details.
  • If nobody is home:
    • For our own deliveries, we leave the bouquet only in a safe place you have agreed, or arrange another delivery at no extra charge.
    • For Royal Mail deliveries, the recipient arranges redelivery using Royal Mail's card or tracking details.
  • If a parcel is returned to us: if it was our error or Royal Mail's, we resend at no extra charge. If the address you gave was wrong, or redelivery was not arranged, we agree any extra postage with you before resending.
  • If something goes wrong:
    • If a bouquet is late, does not arrive, arrives damaged or is not as described, contact us — not Royal Mail. We are responsible for getting your bouquet to you as agreed.
    • You can choose a replacement at no extra charge or a refund for that delivery. If we miss a date we agreed as essential, you are also entitled to a refund for that delivery.
    • These remedies are in addition to your legal rights, not instead of them. Any Royal Mail guarantee is extra and does not replace our responsibilities to you.
  • Cancelling your membership:
    • There is no minimum term. You can cancel at any time in My Account, including during your first month.
    • Your membership starts once your first payment has been taken. You can also cancel before then, while your sign-up is still pending.
    • Cancelling stops all future payments. It does not reverse payments already collected or stop one already processing, and we still deliver any bouquet you have paid for but not yet received.
  • Your legal cancellation rights: cancelling your membership as above is separate from the legal 14-day cooling-off right for distance contracts. Monthly Flowers bouquets are made from fresh flowers that deteriorate rapidly, so under regulation 28(1)(c) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the cooling-off right does not apply to them. This does not affect your right to cancel future renewals at any time, or your rights if a bouquet is faulty, damaged, not as described, missing or late (see "If something goes wrong"). It applies only to fresh-flower Monthly Flowers bouquets, not to eternal flowers, hire or other products.
  • No pausing or skipping:
    • Monthly Flowers cannot be paused, and individual months cannot be skipped.
    • To stop, cancel your membership. To restart later, sign up again as a new membership.
  • Direct Debit protections: you are protected by the Direct Debit Guarantee.

Loyalty card

  • How it works:
    • Free to join with an account. One card per customer.
    • Our team adds one stamp for each one-off bouquet purchase of £25 or more, excluding delivery charges, after scanning your card's QR code.
    • Your QR code contains no personal details.
  • Which purchases earn a stamp:
    • You earn one stamp for each one-off bouquet purchase of £25 or more.
    • Delivery charges do not count towards the £25.
    • A one-off bouquet purchase under £25, once delivery charges are left out, does not earn a stamp.
    • Monthly Flowers membership payments do not earn stamps.
  • No time-based expiry: loyalty stamps and earned rewards have no expiry date while your account stays open and the scheme is running. They do not run out on their own, and no stamp or reward lapses simply because time has passed.
  • How stamps and rewards can still end: they have no time-based expiry, but they can end in these ways, and only in these ways:
    • Redeemed: you use them as a discount against a purchase (see "Rewards" below).
    • Corrected: a stamp is removed after a refund, or because stamps were added or removed in error (see "Refunded purchases" and "Corrections" below).
    • Account deleted: your loyalty card, stamp history and unused rewards are removed when you delete your account (see "Deleting your account" below).
    • Scheme closed: unused rewards become unavailable once the scheme closes after the notice period described under "Closing the scheme" below.
  • Rewards:
    • Every 5 stamps is worth £10 off.
    • You can redeem £10, £20 or £30 when you have enough stamps. Each £10 uses exactly 5 stamps.
    • When a card reaches 15 stamps, its £30 is kept for you and a fresh card starts at zero.
    • Kept rewards can be used in part or in full. They are never lost or counted twice.
  • Other offers: loyalty rewards cannot be combined with other discounts or offers.
  • Personal to you: loyalty rewards are for the account holder's own use and cannot be transferred to another customer.
  • Discount only: loyalty rewards can only be used as a discount against a purchase. They cannot be exchanged for cash.
  • Refunded purchases:
    • If a purchase that earned a stamp is fully refunded, that stamp is removed.
    • If only part of the price is refunded, the stamp stays only if the amount you have still paid for the bouquet is £25 or more, once delivery charges are left out. If the remaining bouquet spend falls below £25, our team removes the stamp.
    • Any removal is recorded as a correction with a reason — "Purchase refunded" for a full refund, or the reason for the partial refund.
    • If the stamp has already gone towards a reward you have redeemed, we flag it for our team to review with you rather than adjusting your balance automatically. This applies whether the refund was full or partial.
  • Deleting your account: if you delete your account, your loyalty card, your stamp history and any unused rewards are removed with it. This is not an expiry rule — your stamps and rewards do not run out while your account remains open — and it happens only because you asked us to delete your account. You can delete your account at any time in My Account.
  • Closing the scheme: if we close the loyalty scheme, we will give you at least 30 days' notice by email so you can use any remaining rewards. After that notice period the scheme will close and unused rewards will no longer be available.
  • Rule changes: if we change the loyalty scheme's rules, we will tell you by email at least 30 days before the change takes effect. Changes apply going forward and do not reduce rewards you have already earned.
  • Corrections: we may correct a stamp balance if stamps were added or removed in error. Every correction is recorded with a reason.
  • Apple Wallet (optional): your pass shows the same QR code and balance and updates automatically.

General

  • Your rights: nothing in these terms affects your legal rights as a consumer, including your rights if goods are late, missing, damaged or not as described. For any problem, contact us at elysianfleurss@gmail.com or on WhatsApp.
  • Governing law: These terms are governed by English law. This does not affect any mandatory consumer protections that apply where you live, or your right to bring a claim in the courts available to you under applicable law.
  • Changes to these terms: if we change these terms, we will tell you by email at least 30 days before the change takes effect. Changes apply going forward and do not reduce your rights relating to orders you have already paid for or rewards you have already earned.

How we handle your information is explained in our Privacy Policy.